Managing service quality: applying utility theory in the prioritization of service attributes
Year of publication: |
2003
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Authors: | Li, Y.N. ; Tan, K.C. ; Xie, M. |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 20.2003, 4-5, p. 417-435
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