A structural equation model of effective variables on service quality in capital industrial goods sector
Year of publication: |
2014
|
---|---|
Authors: | Ghasemian, Seyed Hamid Reza ; Azad, Naser ; Seyedaliakbar, Hamid |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 6.2014, 1, p. 30-42
|
Subject: | SERVQUAL | Service quality | Service dominant logic | Garvin quality framework | Industrial goods | Structural equation model | Dienstleistungsqualität | Strukturgleichungsmodell | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
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