A Study of Customer Banker Relationship in Udaipur City

Today in the economy of any country banks play a vital role. One cannot think of the development of any nation without active assistance rendered by the banking and financial institutions. Banking is a service industry and the bankers are expected to give top priority to provide satisfactory service to their customers. Whether anyone is a depositor, a borrower or any other person using other services provided by the banks, the motto should be “Customer Satisfaction.”The main thing, which a bank is providing, is “service” and the product of bank's work and its success depends on the range and the quality of the services it can provide to the customers. To find out the present state of affairs and to suggest further new ways for the next millennium, a survey of the city of certain banks in the city of Udaipur has been undertaken. The researcher is of the opinion that there is indeed a need for proper legislation to deal with the distinctive feature of banking business