A study on impact of online-service quality on customer satisfaction in e- retailing business
Thenmozhi Salem Perumal, Vijayanand Sundaram and Arumugam Arunachalam
| Year of publication: |
2022
|
|---|---|
| Authors: | Perumal, Thenmozhi Salem ; Sundaram, Vijayanand ; Arunachalam, Arumugam |
| Published in: |
Serbian journal of management : an international journal for theory and practice of management science ; SJM. - Bor : [Verlag nicht ermittelbar], ISSN 2217-7159, ZDB-ID 2634104-9. - Vol. 17.2022, 1, p. 61-71
|
| Subject: | service quality | customer satisfaction | online marketing | customer loyalty | service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5937/sjm17-25927 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013484897