A Study on Service Quality Dimensions and Service Gap in Information Technology with Respect to Customer Loyalty in Banking
Year of publication: |
[2023]
|
---|---|
Authors: | Devanathan, Malmarugan ; Gole, Karuna Joshi ; M, Bhuvaneswari ; V., Vipanchi ; D, Yamuna ; Lakshmi Nath, Chadalavada |
Publisher: |
[S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Informationstechnik | Information technology | Electronic Banking | Electronic banking | Bank | Bankgeschäft | Banking services |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: KOREA REVIEW OF INTERNATIONAL STUDIES, Volume 15 | Issue 41 | Dec 2022 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments December 21, 2022 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Chiguvi, Douglas, (2023)
-
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio, (2015)
-
Obeng, Asare Yaw, (2017)
- More ...
-
Referral Marketing in Management Education : An Overview
Devanathan, Malmarugan, (2022)
-
Influential Power of 'Word of Mouth' for Purchase of Sarees
Devanathan, Malmarugan, (2023)
-
Referral Marketing in Management Education : An Overview
Devanathan, Malmarugan, (2022)
- More ...