A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
Year of publication: |
2009
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Authors: | Pakdil, Fatma ; Ozkok, Onur ; Dengiz, Berna ; Kara, Imdat ; Selvi, Nilay ; Kargı, Alper |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 20.2009, 1, p. 129
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