TQM and QFD: exploiting a customer complaint management system
Year of publication: |
2005
|
---|---|
Authors: | González Bosch, Verónica ; Tamayo Enríquez, Francisco |
Other Persons: | Catherine P. Killen, Ms (ed.) |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 22.2005, 1, p. 30-37
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Quality function deployment | Complaints | Customer services quality | Failure modes and effects analysis |
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