Negative role modeling in hospitality organizations : a social learning perspective on supervisor and subordinate customer-targeted incivility
Jincen Xiao, Jih-Yu Mao
Year of publication: |
2022
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Authors: | Xiao, Jincen ; Mao, Jih-Yu |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 102.2022, p. 1-9
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Subject: | Devaluation of customers | Leader-member exchange | Perceived service climate | Social learning theory | Workplace incivility | Arbeitsverhalten | Work behaviour | Soziales Verhalten | Social behaviour | Betriebsklima | Work climate | Lernende Organisation | Learning organization | Führungsstil | Leadership style | Lernen | Learning |
Saved in:
Online Resource