A total quality service framework for private higher education in South Africa
Year of publication: |
2020
|
---|---|
Authors: | Van Schalkwyk, Riaan Dirkse ; Steenkamp, Rigard Johan |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 27.2020, 2, p. 106-119
|
Subject: | exploratory sequential mixed methods research | private higher education | service operations | service quality dimensions | total quality service | Dienstleistungsqualität | Service quality | Hochschule | Higher education institution | Südafrika | South Africa | Qualitätsmanagement | Quality management |
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