Acomparison of human elements and nonhuman elements in private health care settings : customers' perceptions and expectations
Year of publication: |
2009
|
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Authors: | Mohd Suki, Norazah ; Lian, Jennifer Chiam Chwee ; Norbayah Mohd Suki |
Published in: |
Journal of hospital marketing & public relations. - Binghamton, NY : Haworth Press, ISSN 1539-0942, ZDB-ID 2098451-0. - Vol. 19.2009, 2, p. 113-128
|
Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Konsumentenverhalten | Consumer behaviour | Gesundheitsversorgung | Health care | Malaysia |
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