Addressing service profit chain with artificial and emotional intelligence
He Wei and Catherine Prentice
| Year of publication: |
2022
|
|---|---|
| Authors: | He, Wei ; Prentice, Catherine |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 6, p. 730-756
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| Subject: | Artificial intelligence | consumer behaviors | emotional intelligence | service profit chain | Intelligenz | Intelligence | Künstliche Intelligenz | Konsumentenverhalten | Consumer behaviour | Emotion | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2022.2058671 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013327889