After-sales service and warranty decisions of a durable goods manufacturer
Year of publication: |
2022
|
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Authors: | Kirkizoğlu, Zeynep ; Karaer, Özgen |
Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 113.2022, p. 1-24
|
Subject: | After-sales services | Aftermarket | Consumer surplus | Durable goods | Game theory | Total cost of ownership | Warranty coverage | Dauerhafte Konsumgüter | Spieltheorie | Kundenservice | Customer service | Garantie | Warranty | Konsumentenrente | Produktqualität | Product quality | Konsumgüter | Consumer goods |
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