The empowerment of frontline service staff in 3PL companies
Alexander E. Ellinger; Scott B. Keller and Ays̜e Banu Elmadağ Baş
| Year of publication: |
2010
|
|---|---|
| Authors: | Ellinger, Alexander E. ; Keller, Scott B. ; Elmadağ Baş, Ayşe Banu |
| Published in: |
Journal of business logistics : JBL. - Hoboken, NJ : Wiley-Blackwell, ISSN 0735-3766, ZDB-ID 613479-8. - Vol. 31.2010, 1, p. 79-98
|
| Subject: | Logistikdienstleister | Logistics provider | Kundenservice | Customer service | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Betriebliches Bildungsmanagement | Employer-provided training | Coaching | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003985929