Alleviating the negative waiting experience through the moderating role of service environment : an empirical study
Erlinda N. Yunus and Sumartoyo
| Year of publication: |
2012
|
|---|---|
| Authors: | Yunus, Erlinda N. ; Sumartoyo |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 13.2012, 2, p. 189-207
|
| Subject: | Dienstleistungsqualität | Service quality | Zeit | Time | Wahrnehmung | Perception | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Indonesien | Indonesia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009660772