Alternative call center operational indicators to customer satisfaction
Alexandre Ferreira Oliveira; Luiz Antonio Joia
Year of publication: |
2012
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Authors: | Oliveira, Alexandre Ferreira ; Joia, Luiz Antonio |
Published in: |
Knowledge management and drivers of innovation in services. - Hershey, Pa. : Information Science Reference, ISBN 978-1-4666-0948-8. - 2012, p. 15-25
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Subject: | Callcenter | Call centre | Kundenzufriedenheit | Customer satisfaction | Befragung | Interview |
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