Drivers of airline loyalty : evidence from the business travelers in China
Year of publication: |
2014
|
---|---|
Authors: | Vlachos, Ilias ; Lin, Zhibin |
Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 1380969-6. - Vol. 71.2014, p. 1-17
|
Subject: | Airline loyalty | Airline attributes | Business travelers | Reputation | Frequent flyer program | China | Fluggesellschaft | Airline | Beziehungsmarketing | Relationship marketing | Passagierluftverkehr | Air passenger transport | Geschäftsreisen | Business travel | Luftverkehr | Air transport | Kundenbindungsprogramm | Loyalty program | Dienstleistungsqualität | Service quality |
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