An Alternative to Online Travel Agencies for Retention of Hotel Customers
Year of publication: |
2018
|
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Authors: | Bonazzi, Riccardo |
Other Persons: | Schegg, Roland (contributor) |
Publisher: |
[2018]: [S.l.] : SSRN |
Subject: | Reisevermittler | Travel agency | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing |
Extent: | 1 Online-Ressource (6 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments September 8, 2016 erstellt |
Other identifiers: | 10.2139/ssrn.3282253 [DOI] |
Classification: | L8 - Industry Studies: Services ; Z3 - Tourism Economics |
Source: | ECONIS - Online Catalogue of the ZBW |
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