An analysis on the impact of logistics on customer service

Francesco Querin, Prof. Dr. Martin Göbl

Research Questions: Are the effects of productive leadership on individual working performance higher than the effects of pay-for-performance programs? Methods: Empirical study using survey to evaluate the correlation between individual working perfor-mance of employees, pay-for- performance schemes and productive leadership. Results: Productive leadership influences individual performance of employees more than pay-for-per-formance schemes.

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Year of publication:	2017
Authors:	Querin, Francesco ; Göbl, Martin
Published in:	Journal of Applied Leadership and Management. - Kempten : Professional School of Business & Technology, ISSN 2194-9522, ZDB-ID 2719297-0. - Vol. 5.2017, p. 90-103
Subject:	Supply Chain Management \| Supply Chain \| Management \| Logistics Management \| Logistics \| Customer \| Customer Service \| Customer Experience \| Lieferkette \| Supply chain \| Kundenservice \| Customer service \| Logistik \| Beziehungsmarketing \| Relationship marketing \| Logistikdienstleister \| Logistics provider

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	hdl:10419/175337 [Handle]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011790959