An application of Tetraclass model for evaluating ecotourism service quality in Vietnam
Vo Thi Ngoc Thuy, Ho Huy Tuu, Sylvie Llosa, Hoang Doan Phuong Thao
| Year of publication: |
2020
|
|---|---|
| Authors: | Vo Thi Ngoc Thuy ; Ho Huy Tuu ; Llosa, Sylvie ; Hoang Doan Phuong Thao |
| Published in: |
Tourism and hospitality research : THR. - London : Sage Publications, ISSN 1742-9692, ZDB-ID 2094553-X. - Vol. 20.2020, 3, p. 300-316
|
| Subject: | Tetraclass model | satisfaction and dissatisfaction | asymmetrical effects | ecotourism | Vietnam | Viet Nam | Ökotourismus | Ecotourism | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1467358419867741 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012263613