An exploratory examination of service quality attributes in the ecotourism industry
Year of publication: |
January-April 2017
|
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Authors: | Ban, Joowon ; Ramsaran, Rooma Roshnee |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 34.2017, 1/3, p. 132-148
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Subject: | Service quality | SERVPERF | ecolodges | ecotourism | in-depth interviews | Dienstleistungsqualität | Ökotourismus | Ecotourism | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
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