An assessment of customer service in business‐to‐business relationships
Year of publication: |
2007
|
---|---|
Authors: | Zolkiewski, Judy ; Lewis, Barbara ; Yuan, Fang ; Yuan, Jing |
Other Persons: | Meyer, Derek (ed.) |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 21.2007, 5, p. 313-325
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Business‐to‐business marketing | Customer services quality | Customer service management |
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