An emotional labor perspective on the relationship between customer orientation and job satisfaction
Year of publication: |
April 2016
|
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Authors: | Lee, JungHoon ; Ok, Chihyung ; Hwang, Jinsoo |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 54.2016, p. 139-150
|
Subject: | Emotional labor | Customer orientation | Job satisfaction | Emotion | Arbeitszufriedenheit | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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