An empirical assessment of the EFQM Excellence Model : evaluation as a TQM framework relative to the MBNQA Model
Year of publication: |
2009
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Authors: | Bou-Llusar, J. Carlos ; Escrig-Tena, Ana B. ; Roca Puig, Vicente ; Beltrán-Martín, Inmaculada |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 27.2009, 1, p. 1-22
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Subject: | Qualitätsmanagement | Quality management | Strukturgleichungsmodell | Structural equation model |
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