An empirical examination of the services triangle
Sidney Anderson and Jeffery Smith
| Year of publication: |
2017
|
|---|---|
| Authors: | Anderson, Sidney ; Smith, Jeffery |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 3, p. 236-246
|
| Subject: | Service experience | Balance theory | Services triangle | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungshandel | Trade in services | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-12-2015-0369 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011741228