An empirical study of customer complaints : nature, extent, and strategies for mitigating complaints
Year of publication: |
2023
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Authors: | Uppal, Rajinder Kumar ; Singh, Dharminder |
Published in: |
Finance India : the quarterly journal of Indian Institute of Finance. - Greater Noida, UP : [Verlag nicht ermittelbar], ISSN 0970-3772, ZDB-ID 1130817-5. - Vol. 37.2023, 2, p. 359-381
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Subject: | Banking | Customers | Complaints | Electronic | Literacy | India | Beschwerdemanagement | Complaint management | Indien | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Electronic Banking | Electronic banking |
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