An empirical study of service quality perspectives in public and private banks
Year of publication: |
2002
|
---|---|
Authors: | Spathis, Charalambos T. ; Petridou, E. ; Glaveli, N. |
Published in: |
New trends in banking management : with 42 tables. - Heidelberg [u.a.] : Physica-Verl., ISBN 3-7908-1488-1. - 2002, p. 3-19
|
Subject: | Bank | Öffentliche Bank | Public bank | Dienstleistungsqualität | Service quality | Schätzung | Estimation | Griechenland | Greece |
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