An examination of technology and organization's change in service delivery to meet customer expectations
Year of publication: |
2014
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Authors: | Carr, Amelia S. |
Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 30.2014, 3, p. 725-735
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Subject: | Technology | Service Delivery | Customer Expectations | Regression Analysis | Kundenservice | Customer service | USA | United States | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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