Organisational culture of customer care: market orientation and service quality
Kenneth W. Green; Subrata Chakrabarty; Dwayne Whitten
| Year of publication: |
2007
|
|---|---|
| Authors: | Green, Kenneth W. ; Chakrabarty, Subrata ; Whitten, Dwayne |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 3.2007, 2, p. 137-153
|
| Subject: | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003459515