An exploratory study of a multi-expectation framework for services
| Year of publication: |
2000
|
|---|---|
| Authors: | Walker, Jim ; Baker, Julie |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 14.2000, 4-5, p. 411-431
|