An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Year of publication: |
2013
|
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Authors: | Talib, Faisal ; Rahman, Zillur ; Akhtar, Asif |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 7.2013, 2, p. 275-306
|
Subject: | Qualitätsmanagement | Quality management | IKT-Sektor | ICT industry | Performance-Messung | Performance measurement | Indien | India |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s11628-012-0161-y [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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