An integrated framework for service quality : SQBOK perspective
Rajesh Kumar Tyagi; Nikhil Varma; Navneet Vidyarthi
| Year of publication: |
2013
|
|---|---|
| Authors: | Tyagi, Rajesh Kumar ; Varma, Nikhil ; Vidyarthi, Navneet |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 20.2013, 2, p. 34-47
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009739575