An integrated fuzzy MICMAC with a revised IPA approach to explore service quality improvement
Jih Kuang Chen
| Year of publication: |
2020
|
|---|---|
| Authors: | Chen, Jih Kuang |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 13, p. 1487-1505
|
| Subject: | IPA model | revised IPA | service quality | SERVQUAL model | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1488586 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012312239