An integrated service recovery system (ISRS): Influence on knowledge-intensive business services performance
Year of publication: |
2013
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Authors: | Santos-Vijande, María Leticia ; Díaz-Martín, Ana María ; Suárez-Álvarez, Leticia ; Río-Lanza, Ana Belén del |
Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 47.2013, 5 (24.5.), p. 934-963
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