An online reviews-driven method for the prioritization of improvements in hotel services
Year of publication: |
2021
|
---|---|
Authors: | Zhang, Chenxi ; Xu, Zeshui ; Gou, Xunjie ; Chen, Shuixia |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 87.2021, p. 1-13
|
Subject: | Asymmetric relationship | Customer satisfaction | Hotel service improvement | Online reviews | Three-way decision model | Kundenzufriedenheit | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Äthiopien | Ethiopia | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
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