An online reviews-driven method for the prioritization of improvements in hotel services
Chenxi Zhang, Zeshui Xu, Xunjie Gou, Shuixia Chen
| Year of publication: |
2021
|
|---|---|
| Authors: | Zhang, Chenxi ; Xu, Zeshui ; Gou, Xunjie ; Chen, Shuixia |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 87.2021, p. 1-13
|
| Subject: | Asymmetric relationship | Customer satisfaction | Hotel service improvement | Online reviews | Three-way decision model | Kundenzufriedenheit | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Äthiopien | Ethiopia | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2021.104382 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012648426