Analysing customer requirements and satisfaction in the furniture industry according .
Year of publication: |
2010
|
---|---|
Authors: | Caro, Laura Martínez ; López, Enrique Flores ; García, Jose Antonio Martínez |
Published in: |
Cuadernos de Gestión. - Instituto de Economía Aplicada a la Empresa. - Vol. 10.2010, 02, p. 99-116
|
Publisher: |
Instituto de Economía Aplicada a la Empresa |
Subject: | Consumer needs | consumer satisfaction | ISO 9000:2000 certification |
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