Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Year of publication: |
2022
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Authors: | Yadav, Ram Nath ; Kumar, Devendra ; Sharma, Ajay Kumar ; Virmani, Naveen |
Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 35.2022, 2, p. 193-219
|
Subject: | customer satisfaction | fuzzy DEMATEL | quality | total quality management | TQM | value for money | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | Kundenzufriedenheit | Customer satisfaction | Kfz-Industrie | Automotive industry | Dienstleistungsqualität | Service quality |
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