Analysis of telecom service quality factors with analytic hierarchy process and fuzzy extent analysis : a case of public sector unit
Year of publication: |
2016
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Authors: | Chaudhary, Amit ; Uprety, Indu |
Published in: |
International journal of business and systems research. - Genève : Inderscience Enterprises, ISSN 1751-200X, ZDB-ID 2422801-1. - Vol. 10.2016, 2/3/4, p. 162-185
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Subject: | telecom service quality | analytic hierarchy process | AHP | fuzzy extent analysis | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Fuzzy-Set-Theorie | Fuzzy sets |
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