Analysis of the impact of length of stay on the quality of service experience, satisfaction and loyalty
Year of publication: |
June 2017
|
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Authors: | Pérez-Cabañero, Carmen ; Cervera-Taulet, Amparo ; Schlesinger, Walesska |
Published in: |
International review on public and non-profit marketing. - Berlin : Springer, ISSN 1865-1992, ZDB-ID 2423129-0. - Vol. 14.2017, 2, p. 253-268
|
Subject: | Length of stay | Same-day visitors | Quality of the service experience | Satisfaction Loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Urlaubsverhalten | Holiday behaviour | Dauer | Duration |
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