Analyzing perceived healthcare service quality on patient related outcomes
Aygül Turan and Tuba Bozaykut-Bük
| Year of publication: |
2016
|
|---|---|
| Authors: | Turan, Aygül ; Buk, Tuba Bozaykut |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 8.2016, 4, p. 478-497
|
| Subject: | Health service quality | Patient satisfaction | Quality management | Positive word-of-mouth | Public hospital | Repatronate intention | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Gesundheitsversorgung | Health care | Patienten | Patients | Gesundheitswesen | Health care system | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-04-2015-0042 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011641323