Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Mumin Dayan and Ibrahim A. Al Kuwaiti, Zafar Husain, Poh Yen Ng, Aysenur Dayan
| Year of publication: |
2022
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|---|---|
| Authors: | Dayan, Mumin ; Al Kuwaiti, Ibrahim A. ; Husain, Zafar ; Ng, Poh Yen ; Dayan, Aysenur |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 39.2022, 1, p. 176-203
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| Subject: | Loyalty | Patient satisfaction | Patient-physician relationship | Service quality | UAE | Word of mouth | Dienstleistungsqualität | Vereinigte Arabische Emirate | United Arab Emirates | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Beziehungsmarketing | Relationship marketing | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Ärzte | Physicians | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-11-2020-0373 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013169330