Angry customers don't come back, they get back : The experience and behavioral implications of anger and dissatisfaction in services
| Year of publication: |
2003
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|---|---|
| Authors: | Bougie, J.R.G. ; Pieters, R. ; Zeelenberg, M. |
| Institutions: | Tilburg University, School of Economics and Management |
| Extent: | application/pdf |
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| Series: | |
| Type of publication: | Book / Working Paper |
| Notes: | Published in Journal of the Academy of Marketing Science (2003), v.31, nr.4, p.377-393 |
| Source: |
Persistent link: https://www.econbiz.de/10011088118