On service delivery that might have been : Behavioral responses to disappointment and regret
| Year of publication: |
1999
|
|---|---|
| Authors: | Zeelenberg, M. ; Pieters, R. |
| Institutions: | Tilburg University, School of Economics and Management |
| Extent: | application/pdf |
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| Series: | |
| Type of publication: | Book / Working Paper |
| Notes: | Published in Journal of Service Research (1999), v.2, nr.1, p.86-97 |
| Source: |
Persistent link: https://www.econbiz.de/10011087882