Answering the ultimate question : how Net Promoter can transform your business
Richard Owen ; Laura L. Brooks
| Year of publication: |
2009 ; 1. ed.
|
|---|---|
| Authors: | Owen, Richard ; Brooks, Laura L. |
| Publisher: |
San Francisco, C.A. [u.a.] : Jossey-Bass Wiley |
| Subject: | Kundenmanagement | Kunde | Loyalität | Rückmeldung | Unternehmensberater |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, 304 S. : Ill., graph. Darst. 23cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliographie |
| Language: | English |
| ISBN: | 978-0-470-26069-2 ; 0-470-26069-6 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004927620