Antecedents and outcomes of use experience of airport service robot : the stimulus-organism-response (S-O-R) framework
Year of publication: |
2023
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Authors: | Chen, Ching-fu ; V. G., Girish |
Published in: |
Journal of vacation marketing. - London : Sage, ISSN 1479-1870, ZDB-ID 2093798-2. - Vol. 29.2023, 4, p. 570-583
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Subject: | Airport service robots | functional value | coolness | satisfaction | perceived smartness | word-of-mouth | Flughafen | Airport | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing |
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