Anticipating a service experience
Year of publication: |
2011
|
---|---|
Authors: | Harrison, Mary P. ; Beatty, Sharon E. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 64.2011, 6, p. 579-585
|
Subject: | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Entscheidung unter Risiko | Decision under risk |
-
Customer complaints and recovery effectiveness : a customer base approach
Knox, George, (2014)
-
Sun, Shujing, (2021)
-
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos, (2019)
- More ...
-
Beatty, Sharon E., (2012)
-
Harrison, Mary P., (2012)
-
Frontline service employee compliance with customer special requests
Beatty, Sharon E., (2016)
- More ...