Approximation and analysis of a call center with flexible and specialized servers
Robert A. Shumsky
| Year of publication: |
2004
|
|---|---|
| Authors: | Shumsky, Robert A. |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 2073885-7. - Vol. 26.2004, 3, p. 307-330
|
| Subject: | Callcenter | Call centre | Kapazitätsplanung | Capacity planning | Warteschlangentheorie | Queueing theory | Theorie | Theory |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002094540