Practice summary : Henkel uses analytics to improve call center performance
Year of publication: |
2024
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Authors: | Maleyeff, John |
Published in: |
INFORMS journal on applied analytics. - Catonsville, Md. : INFORMS, ISSN 2644-0873, ZDB-ID 2962133-1. - Vol. 54.2024, 4, p. 357-364
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Subject: | call center | capacity planning | decision support | metamodeling | simulation optimization | Callcenter | Call centre | Simulation | Kapazitätsplanung | Capacity planning | Warteschlangentheorie | Queueing theory | Management-Informationssystem | Management information system |
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