Artificial intelligence applications to customer feedback research : a review
Year of publication: |
2023
|
---|---|
Authors: | Lee, Peter S. ; Chakraborty, Ishita ; Banerjee, Shrabastee |
Published in: |
Artificial intelligence in marketing. - Bingley, UK : Emerald Publishing, ISBN 978-1-80262-877-7. - 2023, p. 169-190
|
Subject: | Customer feedback | artificial intelligence | reputation systems | unstructured data | machine learning | natural language processing | causalinference | Marktforschung | Market research | Kundenservice | Customer service | Künstliche Intelligenz | Artificial intelligence |
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