Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Year of publication: |
2016
|
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Authors: | Nadiri, Halil ; Kashif Hussain |
Published in: |
Argumenta oeconomica. - Wrocław : [Verlag nicht ermittelbar], ISSN 1233-5835, ZDB-ID 1484670-6. - 2016, 2, p. 245-280
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Subject: | service quality | customer satisfaction | zone of tolerance | healthcare services | public and private hospitals | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Privatwirtschaft | Private sector | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
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