Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
Year of publication: |
2019
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Authors: | David, Simona |
Published in: |
Academic journal of economic studies. - Bucharest : Editura Universitară, ISSN 2457-5836, ZDB-ID 2822728-1. - Vol. 5.2019, 2, p. 63-73
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Subject: | Bank customers | online banking | Internet Banking | Mobile Banking | the security of operations | Customer Relations | Call Center | design | usability and ease of navigation in online banking applications | Electronic Banking | Electronic banking | Datensicherheit | Data security | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Bank | Rumänien | Romania | Callcenter | Call centre | Internet | Dienstleistungsqualität | Service quality |
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